Now Hiring - Account Coordinator in Delavan, WI

Job Summary
Supporting the Senior Account Manager and the Third-Party Logistics Manager, the Account
Coordinator will be responsible for serving Geneva10s third-party Logistic customers. In
this role the Account Coordinator will collaborate with the team to provide support for current
customers and support the effective and efficient onboarding of new and potential future
customers.

Key Result Area

• Maintains communication with existing and previous customers assigned, by
• answering incoming customer questions and requests for assistance in a timely manner.
• Act as a company representative always and during any interactions with customers, serving as a true professional.
• Provide transactional support for third-party logistics operations, such as order entry, scheduling shipments, and creating reports as assigned
• Respond to all customer requests in an efficient manner, best practice is within 24 hours.
• Provides outstanding communication with all external and internal customers at all times both in written and verbal format.
• Create checklist to ensure that support can be provided by other team members in the absence of the Account Coordinator.
• Ensures customer satisfaction through ongoing communication and relationship.
• Management, resolving any issues that may arise.
• Maintains detailed reports of account activities including calls, orders, opportunities, lost business, and any customer or vendor relationship problems.
• Provides periodic updates on Customer needs and collaborates with the leadership team to continuously improve customer service.
• Any other duties as assigned by the Senior Account Manager or the Third-Party
• Logistics manager.
• Any other duties as assigned.

Skills

• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to stay organized and able to prioritize workload/tasks assigned.
• Ability to keep a positive attitude when problem solving.
• Ability to collaborate with others to effectively solve problems to ensure smooth.
• customer service.
• Experience with web-based and office related software tools

Physical Requirements

• Will be sitting or standing for extended periods of time.
• Must be able to lift 15lbs.

Education and/or Experience

• High School diploma
• Associate degree, preferred.
• And/or 2 years of relevant experience preferred.

Job Type: Full-time